Shipping policy

Silky Hair Shipping Protocol – South Africa

Introduction Silky Hair takes pride in delivering exceptional service and ensuring a smooth shipping experience for our customers within South Africa. The following Shipping Protocol outlines the procedures and guidelines pertaining to the dispatch and delivery of orders:

Order Processing Schedule Orders are methodically processed within 1-7 business days. Please be aware that deliveries are not conducted on weekends or public holidays. In the event of an unforeseen delay with your order’s dispatch, our team will proactively reach out to you via email or telephone to provide updates.

Shipping Costs and Estimated Delivery Shipping charges are ascertained based on the weight of the order and the delivery address, with the final amount presented at the time of checkout. We present both standard and express delivery options, the estimated timelines for which will be shared during the checkout process.

Delivery Locations Silky Hair extends its delivery services throughout South Africa, including local delivery within a 30km radius from our retail establishments.

International Deliveries At present, Silky Hair does not engage in international shipping. It is important to note that for any future international orders, the customer would be responsible for all customs and taxes incurred post-shipping. These additional fees are not covered by Silky Hair.

Shipment Confirmation and Tracking Post dispatch, you will receive a confirmation email that will include your order’s tracking details. The tracking number will be operational within 24 hours of issuance.

Liability for Damages Silky Hair does not accepts responsibility for any items that are damaged or lost during transit. Should your parcel be lost in transit kindly contact us @thecourierguy@silkyhair.co.za

Free Shipping Silky Hair does not offer complimentary standard shipping, irrespective of order value.

Delivery Delays While we are dedicated to maintaining efficient delivery schedules, please bear in mind that delays may occasionally occur due to external factors outside our control, including, but not limited to, postal service disruptions or acts of nature.

Carrier Engagement Should you encounter any delivery issues, we advise you to first engage with the carrier. If the issue persists and you require further assistance, Silky Hair’s customer support is available to aid you.

Policy Modifications This Shipping Protocol is dynamic and may be amended without prior notice. For further inquiries regarding our shipping procedures, please reach out to our customer service department.

Gratitude We are grateful for your patronage at Silky Hair and look forward to fulfilling your beauty needs with efficiency and care.

Detailed Customer Service Information

At Silky Hair, we are dedicated to providing an unparalleled level of support to our customers. Should you require assistance, have queries or need to communicate concerns regarding your order, our comprehensive customer service system is at your disposal via multiple channels:

Email Support For direct and documented correspondence, please reach out to us through the following email addresses, ensuring that your inquiries reach the appropriate department for swift and efficient resolution:

• General Inquiries: info@
• Order Support and Returns: support@
• Social Media Assistance: socialsupport@
• Shipping and Delivery Information: shipping@

We endeavor to respond to all email inquiries promptly. To facilitate a quick resolution, kindly include your order number and a detailed account of your request or issue.

Telephone Support For immediate assistance, please contact our dedicated customer service team at the following numbers:

• Cell Phone: +27 680680687
• Landline: +27

Our team is available during business hours to answer your calls. If you reach us outside of these times, please leave a detailed message, and we will return your call as soon as possible.

WhatsApp Support For real-time messaging support, connect with us on WhatsApp:

• WhatsApp Number: +27 680680687

This service allows for convenient text-based communication where you can receive quick replies to your queries, check on the status of your orders, or resolve any service-related issues.

When reaching out through WhatsApp or any of our communication channels, for a faster service experience, please be ready with your order information and any relevant details about your query or concern.

Operating Hours Our customer service is operational during the following hours:

• Monday to Friday: 09:00 -15:00
• Saturday: 09:00 -15:00
• Most Public Holidays: 09:00 -15:00
• Sundays: 09:00 -15:00

Please note that response times may vary depending on the volume of inquiries and the complexity of customer issues. Our goal is to address all concerns with diligence and care, ensuring your complete satisfaction with our services.

We encourage our customers to choose the communication channel that is most convenient for them. Our team is trained and prepared to offer the highest standard of customer service to enhance your shopping experience with Silky Hair.

Feedback Your feedback is invaluable to us. Should you have suggestions on how we can improve our service or compliments regarding your customer experience, do not hesitate to share them through any of the aforementioned channels.

Thank you for choosing Silky Hair. We are committed to ensuring that your experience with us is as rewarding as our products.